The Contemporary Flag MakersHow it works
Hire our flags &/or bunting
- Best to fill out our online booking/enquiry form.
- If you have any more questions, contact us via phone (01749 850991) or email (hello@eventflaghire.co.uk).
- For a Saturday or Sunday event we send out your order on a Wednesday to arrive with you on the Thursday pre 6pm*. For a Friday event we send out your order on a Tuesday to arrive with you on the Wednesday pre 6pm*. *Please note at the moment our couriers are not guaranteeing next day deliveries.
- Collection is on the Monday however we are flexible should you require different delivery/collection dates. Please let us know at the time of booking, so that this can be arranged, missed collections will incur a missed collection fee of £15 plus VAT.
- To confirm your order click ‘ACCEPT’ on the live quote. We email an invoice of what has been agreed (as well as full details of delivery/collection arrangements, and any relevant contact details).
- To SECURE your order make payment via the online click and PAY button or by BACS.
- At the time of booking we will be asking for a refundable deposit as an insurance retainer, provided the items are returned back to us in good condition and on time. Deduction from your deposit could occur for the following reasons; delays with items being returned, damaged and/or missing items or any missed collections.
- Choose option(s) and agree on timings and price. For weekend events we generally send out the flags on a Wednesday to arrive with you on the Thursday pre 4pm and collect on the Monday however we are flexible should you require different delivery/collection dates.
- Receive the flags either by our pre-arranged courier service or (if we are installing for you or you are local and would like to collect) in person prior to your event.
- Return the flags (as above) by our pre-arranged courier service or in person
We pride ourselves on our flexibility at The Event Flag Hire Company and will strive to adapt to your needs wherever possible. Just ask!
Delivery and collections
How does the delivery and collection procedure work?
The delivery and collection dates can be found in your invoice. We aim to send out with at least 1 day between delivery day and your event day to ensure your order arrives in good time. Could be slightly longer if there is a bank holiday.
DELIVERY
The courier we use for deliveries and collections is APC, they have a tracking service where you can view a 2 hour time slot for the delivery (only available on the day of delivery). As with all couriers, occasionally there can be delays, it is advisable that you provide a delivery address where someone is available to receive the delivery throughout the day (8am-6pm) or provide a safe place for the couriers to leave the delivery. If your address is difficult to find or there are gates/additional doors it is best to give us as much information to pass to the couriers to ensure a smooth delivery.
If the courier is unable to deliver, they will leave a calling card with instructions to arrange a re-delivery, please note they will not automatically redeliver. If it is more convenient for you, there are depots all over the country and you can collect from your closest depot. This will need to be arranged with the courier so please get in touch should you want to collect from the depot. We know how busy these last few days are prior to events, so we do everything we can to ensure the delivery is made in good time for you.
COLLECTION
The collections work a little differently than the delivery, there isn’t a collection window so the courier may collect at any time throughout the day (8am and 6pm). So it is really important that somebody is available to hand over your items to our courier. Any missed collections will incur a missed collection fee of £15 plus VAT (what we are charged by APC to rebook). If you would rather drop back to a local depot, please get in touch (ideally before your event) and we can arrange this for you.
In our busy times, we often rely on collections coming back to fulfil the next orders going out so we really appreciate you ensuring the flags/bunting are ready for collection in the morning of the specified date. Thank you.
USEFUL LINKS
FAQ’s on self installations
We don’t have access to our venue until after you are planning to deliver or can’t receive deliveries there.
No problem, we can deliver to any address in the UK. All we ask is that someone will be there to sign for the delivery and collection. You can then take the flags to the venue when you are able.
It’s a 6.3m pole, how can I transport that?
Our extendable carbon poles used for all self-installs come in 5 sections so can fit in our 1.5m long bags. Our bags have carry handles making them really easy to transport and can fit in the back of most cars.
I’ve never put a flag up, is it difficult?
No, it’s very easy to install our extendable carbon poles, we send you everything you need to put them up and our instructions are very clear. They take just a couple of minutes each to put up and can be installed by one person.
Booking deposits
Do I need to pay a deposit? Yes
For all rental orders we are asking for a refundable deposit. This will be required as an insurance retainer, provided the items are returned back to us in good condition and on time. If loss or damage has occurred we will need to retain all or part of the deposit, in circumstances of very bad damage or loss of items the replacement cost may be higher than the deposit cost and we will need to charge a further amount. If the items aren’t ready for collection at the agreed time or place we will be charged by the courier company and we will deduct this charge from your deposit. In instances where we have not taken a deposit, we will issue an invoice for any additional charges..
Hiring options
Option 1: Self-install flag, carbon extendable pole & steel ground spike hire
Please fill in the online form and we will come back to you with a quote. Once an order has been accepted, invoiced and paid. We will then send the flags to you by next-day courier, with everything you will require to install your flags. Our lightweight carbon extendable self-install pole and festival flags are designed to be a visually stunning but simple and cost-effective way to decorate any venue. The flags and poles are portable, easy to display and require no tools or special skills. We send the flags out in 1.5m long easily transportable bags with carry handles.
Option 2: Dry hire our festival flags
If your event has a larger capacity or you have your own poles (21ft scaffold poles ideally) then dry hire would work for you. We can next-day courier the festival flags to you for you to install. Just let us know at the time of booking and we will make sure this is added to your quote.
Option 3: Installation and flag hire service
The Event Flag Hire Company offers a full install and de-rig service. Just ask us for a quote via our online enquiry/booking form. Once you have chosen your flags and/or bunting, we will discuss the venue with you over the phone or by email (if necessary we can also arrange a site visit). We will then install the décor for your event and take it down afterwards, reducing your stress and giving you more time to enjoy yourselves. Please note we our minimum installation is 20 flags.
Flag installation can be a choice of the following options:
6.3m Carbon extendable poles with steel ground spikes
This portable stacking carbon pole is very robust and can cope with winds up to 40 mph depending on the flag used. They compact down to 1.5m long and come in their own zip carry case (ground spike included but packed separately). These are the very best professional self install poles designed specifically to use with our festival flags. It is worth noting, by their very “easy to install and remove” nature they are not suitable in areas of high spirits (climbing enthusiasts, trophy hunters, revellers etc).
5.5m Bamboo poles with PVC tube or steel ground auger
By far the most attractive, environmental and economical pole system. These are suitable for more demanding circumstances like events with larger capability for longer durations. The PVC tube or steel ground auger are inserted into the ground by making a pilot hole and adding wedges between the pole and the ground insert for extra stability. They are still relatively light and cheap compared to scaffold, so can be self erected and purchased through our web shop. Also worth noting – Assent by reveller will almost certainly end in breakage!
21ft steel scaffold pole with scaffold tube insert (putlock) and swivel clamps (Customer’s own)
Used on festival sites all over the world, this method provides complete peace of mind and is resilient to almost anything.It requires hiring scaffold, putlocks (a shorter 4’-5’ piece of scaffolding) and swivel clamps, most appropriately from a firm local to the event.
Rotational arm and weight systems
Some of our extra large flags have a top sleeve for a rotational arm allowing the flag to fly in low wind conditions or indoors. This creates the desired ‘festival look’ inside any venue.
Bases for hard standing and indoor events
Our most popular product is our Deluxe box base. A large, robust and attractive base made from scaffold boards. 50kg as is but up to 50kg additional dry weight can be added. The dimensions for each box is 75cm w x 75cm d x 50cm h. Alongside our box bases we have our 30L water bases (A more robust indoor system than the x base. Also suitable on hard standing outside on 5m carbon extendable poles but for sheltered areas only.) and X bases (This discreet stand folds flat and is light weight making it ideal to courier. You would only need to add your own ballast, such as sandbags for extra stability). Please contact us for details at your time of booking.
Please note that we are fully insured. We can provide a risk assessment and our installation staff have appropriate training and experience.
For more information on our hardware options see the Flag bases, poles & fixings page here.
Purchase options
Option 1: Stocked products
We have brand new flags, bunting and hardware items available to purchase now from our web shop. These are all ready to be sent using our next day courier.
Option 2: Ex-Rental products
We have ex-rental flags, bunting and hardware products available to purchase from our web shop. Keep an eye out for our sales (bigger discounts) during the year as well!
Option 3: Bespoke commissions
For a truly unique occasion The Event Flag Hire Company can design and make bespoke flags, banners and bunting for purchase. We work with you in the best way we can to understand your ideas and use that to create fabulous designs. We can help identify the best colours and fabrics for your event and make up samples and assist with drawings.
Option 4: Bespoke event dressing
We also offer a full design and event dressing service, where we take care of the complete look of your party. Themes can be specifically designed and custom made, or you can choose from our ready made stock. Our hands-on, efficient service will allow you to relax and enjoy your party. Please contact us to discuss your ideas.
Printed flags
Option 1: Knitted Polyester
Our knitted polyester flags come with eyelets to cable tie to poles and a top sleeve for the rotational arm or integral arm depending on your pole system. From receipt of the artwork and full payment, we can produce knitted polyester printed flags in 7-12 working days.
Option 2: Silk
Our silk flags come with eyelets or tabs (additional charge £4 per tab) and top sleeve for rotational arm. They are a great option for high end projects but they do have a longer lead time (12-15 working days) and may require sampling due to the process.
Artwork requirements:
The best file format is PDF or an AI file. Although we will look at any files you submit. Please convert fonts to outlines or we will need the font file. Please provide artwork at a minimum 25% of size at 300 dpi, this will ensure the best quality print.
Colour Matching:
We digitally print onto white fabric, so it’s not possible to choose from our silk colour swatches. As all monitors show colour differences and digital colour varies to physical colour please let us know if you have very specific colour requirements. It is best to supply pantone/CKMY colours and if we are to colour match onto silk there may be an additional charge and production time.
Additional Trim:
All of our printed flags can have an additional trim (at a cost of £15 per m) we have options 1-5 available in a large range of colours. The trim is made of our lightweight silk which adds a beautiful flutter, even with little wind. The addition of a trim will add a few days onto the production of the flags.
Uploading artwork:
Please either send files via email to hello@eventflaghire.co.uk or if the file is very large we advise you use a service called wetransfer.com where you can upload and send to us up to 2gb.