Frequently Asked Questions

Festival Flags

  1. Which poles should I use?
    For small events, our carbon poles are great.  They can be collapsed for transport and are quick to put up.  Mid-size events often use our bamboo poles, which are less vulnerable to tampering but will break if someone attempts to climb them.  For larger (500+ capacity events), or more raucous gatherings we recommend that you source scaffold poles for your flags.
  2. Will the flags fit in my car?
    If you are using our carbon pole system, the packed flag and pole is about 1.5m long.  A bag with 6-10 flags is similar in size to a golf bag or packed tent and will fit in the boot of most cars.
  3. All about colour…
    We stock a huge range of flags and colours.  If you’re not sure where to start, head over to our Flag Colour Swatches page, where you will find our most popular colour palettes for flag and bunting rentals.  If you want to choose your own colours, just let us know – you can even send us an image and we will pick out the closest match.  If you are looking for bright colours, go for Festival Mix and our team will pick out a bright mix of flags that go well together.  If you want lots of contrasting colour, consider our Indian Summer festival flags, which have a contrasting trim.

We love colour and all our flags have more than one shade, for example our Silk and Ribbon and New Leaf flags are typically made from three shades of the same colour.

Bamboo Structures

  1. Can I rent bamboo and install it myself?
    Sorry – there is no cost effective way to ship the bamboo to you and collect it again.  You are welcome to buy bamboo from our webshop, or we can rent it to you if you are using our install service.


  1. When will I get my order?

    If you have ordered something from our shop for delivery to the UK mainland, you will usually receive it within 2-3 working days.

    If you are renting flags for a weekend, your order will normally be sent out on Tuesday for delivery on Wednesday or Thursday.  Shipments to Scottish Islands and Highlands or outside the UK mainland take a day or two longer.  Our courier cannot guarantee delivery on a specified day.  Sorry, but we are not able to send flags for rental outside of the UK.

    Flags being sent to the EU, USA and Australia can take up to 10 day to arrive.