Terms & conditions

Terms & conditions


1. Duration

(a) The period of hire shall commence on the date on which the goods are collected by or delivered to you. (b) The period of hire shall end on the earlier of the following days: (i) the day on which the goods are redelivered to us at the delivery point agreed, OR (ii) the day on which the goods are collected by us from you at the delivery point agreed. You shall in any event return the goods to us not later than the end of the period of hire.

Failed courier collections: If our courier comes to collect and the goods are not ready/ no one there you will incur a cost of £15 plus VAT per failed attempt and the courier will be resceduled for the following working day (sorry – thats what we get charged so just passing that cost on).

2. Payment

Payment of hire rent. You shall pay to us the hire rent agreed. Payments are made via the online ‘pay’ button on your invoice or BACS. Full rental must be paid to secure your order please. Deposits may be required on large orders.

3. Defective goods

(a) You must report any defects with the goods to us within 24 hours of delivery and you must, if so requested by us, return the goods to us for inspection. If we agree in our absolute discretion that the goods are defective, we shall use all reasonable endeavours (but shall not be bound) to provide a suitable replacement item or items, and shall credit you with such an amount not exceeding 2 days’ hire rent as we shall in our absolute discretion consider appropriate. (b) Subject only to the above, we accept no responsibility for any loss, damage, costs, claims or expenses suffered or incurred by you or by any third person to the full extent permitted by the law.

BUNTING: If the bunting is returned to us unfolded and in a mess we charge 40p per metre to sort/fold. If it has been cut we charge £5 per cut – PLEASE DON’T CUT AS IT MAKES IT UNUSABLE!. If the bunting has been lost/ not returned we charge cost price to remake.

4. Use

(a) The goods shall be under your control at all times from delivery until redelivery, and you shall ensure that goods are used or positioned safely and without risk to health and are not used for any purpose for which they are not designed or reasonably suitable. (b) The goods shall be used only at the location or venue agreed in advance with us.

5. Indemnity

You shall be responsible for and shall indemnify us against all loss or damage caused to or by the goods from whatever cause arising.

6. No sale etc

(a) You shall keep the goods in your sole possession and shall not lend the goods or sublet them to any person or otherwise part with possession of them in any way. (b) You acknowledge that the goods remain our property at all times and must not in any circumstances be sold or used as security.

7. Repairs

(a) You must not repair or attempt to repair the goods in the event of damage but must notify us as soon as is reasonably possible. (b) If the damage has been caused by the fault or carelessness of you or by misuse of the goods, the repair will be at your expense. In any other case, the repair will be at our expense. (c) Nothing in this clause shall render us liable to you for any resultant or consequential loss, damage or inconvenience.

8. Termination

This agreement and the hiring constituted by it shall without notice end and you shall no longer be in possession of the goods with our consent, in any of the following circumstances: (a) a default by you in the payment of any money due under this agreement for a period of 14 days; (b) a breach by you of any of the provisions of this agreement other than those relating to the payment of money; (c) you presenting or allowing to be presented an application for an interim order or a petition for a bankruptcy order within the meaning of the Insolvency Act 1986 or allowing the levy of any distress or execution against you.

9. Consumer Credit Act 1974

It is agreed and declared that this agreement falls outside the Consumer Credit Act 1974.

10. Late Returns

If goods have not been received on the agreed return date for personal returns, and within 24 hours of the return date for postal returns, and you CANNOT provide proof of posting, you will be charged replacement costs of these items. In some circumstances, you may also be expected to pay for same day delivery if the goods are urgently required for the next booking. Any flags or bunting returned with damage or stains making it in anyway un-usable or that require any repair will need to be paid for. We require public events to have their own insurance to cover these replacement costs.

11. Copy Right.

All our designs are unique and protected by copy write.

12. Proof of posting

Please obtain proof of posting when returning your goods back in any way other than the use of our prearranged courier service.

13. Privacy Policy

Event Flag Hire do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

14. Cancellation Charges

Please take the time to read our cancellation charges to ensure you do not unwittingly incur any additional costs.
Cancellation Fee Charges:
1 month from event date 15% of order
2 weeks from event date 25% of order
1 week from event date 50% of order