Terms & Conditions

Please look after and respect all of our rental items, everything is made with love in Somerset.

1. Duration

(a) The period of hire shall commence on the date on which the goods are collected by or delivered to you.

(b) The period of hire shall end on the earlier of the following days: (i) the day on which the goods are redelivered to us at the delivery point agreed, OR (ii) the day on which the goods are collected by us from you at the delivery point agreed. You shall in any event return the goods to us not later than the end of the period of hire.

Failed courier collections: If our courier comes to collect and the goods are not ready/ no one there you will incur a cost of £15 plus VAT per failed attempt and the courier will be rescheduled for the following working day (sorry – thats what we get charged so just passing that cost on).

2. Payment

Full rental/purchase price must be paid to secure your order, your order is not secured until full payment has been received. Payments are made via the online ‘pay’ button on your invoice or BACS, cheques are no longer accepted.

Refundable deposits will be required for all orders as an insurance retainer, provided the items are returned back to us in good condition and on time.

Deduction from your deposit could incur for the following reasons:

(a) delays with items being returned, which could cause us loss of rental income.

(b) damaged and/or missing items, you would be charged for this depending on what has been damaged or is missing on return.

(c) any missed collections, if our couriers aren’t able to collect from you.

(d) cancellation charges see clause number 14.

3. Defective goods

You must report any defects with the goods to us within 24 hours of delivery and you must, if so requested by us, return the goods to us for inspection. If we agree in our absolute discretion that the goods are defective, we shall use all reasonable endeavours (but shall not be bound) to provide a suitable replacement item or items, and shall credit you with such an amount not exceeding 2 days’ hire rent as we shall in our absolute discretion consider appropriate.

PLEASE DON’T CUT YOUR BUNTING AS IT MAKES IT UNUSABLE.  If you cut the end of your bunting we will charge £5 per cut.  If you lose the bunting,  cut it in the middle, or damage it beyond reuse we will charge you to replace the length of bunting (less the price of your rental).

FLAGS: If any flags are returned back to us damaged.  We will charge the following:  Damage from Holes/Gaffa Tape etc. – £65, Ripped Eyelet – £30, New Body – £95, New Trim/Sleeve – £30 & Cut Cable Ties £2 each to replace. Please note all minus rental of the item(s).

HARDWARE: If items of hardware are missing/damaged when your order is returned back to us we will charge you for the cost of the item minus the rental amount.

4. Use

(a) The goods shall be under your control at all times from delivery until returned to us, and you shall ensure that goods are used or positioned safely and without risk to health and are not used for any purpose for which they are not designed.  Please ensure that the same team installs and takes down.

(b) The goods shall be used only at the location or venue agreed in advance with us.

5. Indemnity

You shall be responsible for and shall indemnify us against all loss or damage caused to or by the goods from whatever cause arising.

6. No sale etc

(a) You shall keep the goods in your sole possession and shall not lend the goods or sublet them to any person or otherwise part with possession of them in any way.

(b) You acknowledge that the goods remain our property at all times and must not in any circumstances be sold or used as security.

7. Repairs

(a) You must not repair or attempt to repair the goods in the event of damage but must notify us as soon as is reasonably possible.

(b) If the damage has been caused by the fault or carelessness of you or by misuse of the goods, the repair will be at your expense. In any other case, the repair will be at our expense.

8. Termination

This agreement and the hiring constituted by it shall without notice end and you shall no longer be in possession of the goods with our consent, if there is a default by you in the payment of any money due.

9. Consumer Credit Act 1974

It is agreed and declared that this agreement falls outside the Consumer Credit Act 1974.

10. Late Returns

If goods have not been received on the agreed return date for by hand returns, and within 24 hours of the return date for postal returns, and you CANNOT provide proof of posting, you will be charged replacement costs of these items. In some circumstances, you may also be expected to pay for same day return delivery if the goods are urgently required for the next booking. Any flags or bunting returned with damage or stains making it in anyway un-usable or that require any repair will need to be paid for. We require events to have their own insurance to cover these replacement costs.

11. Copy Right.

All our designs are unique and protected by copyright. Please respect us and do not plagiarise us!

12. Proof of posting

Please obtain proof of posting when returning your goods back in any way other than the use of our prearranged courier service.

13. Privacy Policy

Event Flag Hire do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.

14. Cancellation Charges

Please take the time to read our cancellation charges to ensure you do not unwittingly incur any additional costs.

Cancellation Fee Charges:

£25 admin fee for all cancellations more than 6 weeks prior to send out/install date

6 weeks prior to send out date/install date 10% of invoice cost
1 month prior to send out date/install date 15% of invoice cost
2 weeks prior to send out date/install date 25% of invoice cost
1 week prior to send out date/install date 50% of invoice cost
72 hours prior to send out date/install date 75% of invoice cost

Postponement due to the covid-19 outbreak.

We know this is a difficult time for everyone and it’s important to support each other. If you have had to postpone your event due to the virus outbreak, we are happy to waive all cancellation fees if you can provide us a new booking date when you get in touch.